Contact & Support

Last updated: January 10, 2026

1. Support Request Types

We provide support for the following categories. Please specify your request type when contacting us:

• Bug Reports: Issues with website functionality, tools, or features
• Feature Requests: Suggestions for new tools or improvements
• Billing & Account Issues: Subscription, refund, or account-related problems
• Premium Support: Dedicated assistance for premium members
• Partnership Inquiries: Affiliate programs, collaborations, or integrations
• Technical Issues: Performance problems or data access errors

2. Support SLA (Service Level Agreement)

Response Times

Response time is measured from when we receive your support request during business hours (UTC+1, Monday-Friday).

3. How to Contact Support

Email

[email protected]

Please include:

• Your account email address;
• A clear description of the issue;
• Steps to reproduce the problem (if applicable);
• Screenshot or error message (if applicable);
• Your browser and operating system;

4. What Happens After You Contact Us

1. Assessment: Our team reviews and prioritizes your request;
2. Response: We respond within our SLA timeframe (see above);
3. Resolution: We work to resolve your issue and may ask follow-up questions;
4. Closure: Once resolved, we confirm the fix and close your request;

5. Premium Support Features

Premium members receive enhanced support benefits:

• Priority bug fix queue
• Early access to new features
• Direct feature requests to development team
• Monthly status updates and roadmap access

6. Business Hours & Holidays

Standard Support Hours: Monday-Friday, 9:00 AM - 6:00 PM UTC+1

Outside Business Hours: We aim to respond as soon as possible, typically within 24 hours

Holidays: We observe major holidays in the Netherlands. During holidays, response times may be delayed.

7. Security Vulnerabilities

IMPORTANT: If you discover a security vulnerability, please do NOT post it publicly. Instead:

1. Email us immediately at [email protected] with the subject "SECURITY VULNERABILITY"
2. Include a detailed description of the vulnerability
3. Do not share the vulnerability with others until we've had time to fix it
4. We will acknowledge critical security reports within 2 hours

8. Feedback & Suggestions

We value your feedback! To suggest improvements or new features:

• Email: [email protected]

9. Escalation

If you're not satisfied with our response:

1. Reply to your support email with "ESCALATION" in the subject
2. Provide detailed explanation of your concern
3. Your request will be reviewed by our management team
4. We'll provide a resolution within 5 business days

10. General Inquiries

For general questions, business inquiries, or partnership opportunities:

Email: [email protected]